At Gogoesh, we strive to provide our customers with high-quality tech products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your shopping experience is hassle-free. Please read our policy below for detailed information regarding returns and refunds.
1. Return Eligibility
We accept returns for damaged, defective, or incorrect items within 7 days of delivery. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging with all accessories and documentation.
- Not be a final sale item or excluded from returns (such as software or personal hygiene products, where applicable).
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and a description of the issue with the product (e.g., damaged or defective).
- Our team will guide you through the return process and may request pictures of the product or packaging to expedite the process.
3. Return Shipping
- You will be responsible for the return shipping cost unless the product was defective or we sent the wrong item.
- We recommend using a trackable shipping service for returns to ensure that we receive the returned product. Gogoesh is not responsible for lost or damaged items during return shipment.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your store credit or bank account, depending on the situation. Please allow 7–10 business days for the refund to be credited to your account after approval.
5. Exceptions
Certain items are not eligible for returns, including:
- Products that have been used or damaged by the customer after delivery.
- Items purchased during special sales or promotions where returns are excluded.
- Digital products, gift cards, or any items marked as non-returnable.
6. Exchanges
If you wish to exchange a product for a different size, color, or model, please initiate a return and place a new order. Returns will be processed in accordance with our standard policy.
7. Refund Method
Refunds will be processed as follows:
- For payments made via cash on delivery (COD), a refund will be issued in the form of store credit for future purchases or other mutually agreed upon methods.
- Refunds for any accepted returns will be issued only after the item has been inspected and approved for return.
8. Contact Us
If you have any questions regarding our return and refund policy or need assistance with your return, please contact us at:
[email protected]