At Gogoesh, we aim to provide our customers with a smooth and efficient shopping experience. Below is our Shipping Policy outlining shipping methods, processing times, and delivery details.
1. Order Processing Time
- All orders are processed within 1–2 business days of receiving the order, excluding weekends and public holidays.
- If an order is placed during peak shopping periods (such as sales events or holidays), processing may take a bit longer. You will be notified of any delays via email.
2. Shipping Methods
Gogoesh offers the following shipping options:
- Standard Shipping: Delivery time typically ranges from 5–7 business days depending on your location.
- Express Shipping (if available): Delivery time typically ranges from 2–3 business days for faster processing and delivery.
Shipping costs will be calculated at checkout based on your delivery address and the shipping method you choose.
3. Shipping Charges
- Shipping charges are calculated based on your location and the size of your order.
- For orders above a certain value, we may offer free standard shipping. The minimum order value for free shipping will be communicated at checkout.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number to track your order through the carrier’s website.
5. Delivery Time
- Standard Delivery: Generally takes 5–7 business days, depending on the shipping address and other factors such as weather or local postal delays.
- Express Delivery: Typically takes 2–3 business days for locations within service areas.
Please note that delivery times may vary based on your location, weather conditions, or unforeseen events. We do our best to ensure timely delivery, but we cannot guarantee delivery times for reasons beyond our control.
6. Delivery Areas
We currently deliver to locations. International shipping is not available at this time.
7. Missed Deliveries
If you are unavailable to receive your order at the time of delivery:
- The courier may leave a delivery notice with instructions on how to reschedule the delivery.
- If the item is returned to us due to failed delivery attempts, additional shipping fees may apply for reshipment.
8. Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If an error is made in the address, please contact us immediately to correct it before the order is shipped.
9. Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, if your package is lost or damaged during delivery:
- Please contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier.
- In the event of a damaged product, we may request photos of the damage for processing your claim.
10. Shipping Delays
Gogoesh is not responsible for delays caused by the shipping carrier, adverse weather conditions, or any other factors outside our control. We will notify you if there are significant delays.
11. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer service team:
[email protected]